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Terms of Service

Last updated: 11 November 2026

1. Who we are and what these Terms cover

These Terms of Service ("Terms") are a binding agreement between you and CoachOwl, India ("CoachOwl", "we", "us"). They cover the website at coachowl.fit, the CoachOwl app at app.coachowl.fit, in a browser or installed on a phone, and everything we provide through them (the "Service").

Agreeing. When you create an account, you tick one box: "I agree to the Terms of Service and Privacy Policy." By doing that, or by using the Service, you agree to these Terms and our Privacy Policy. If you don't agree, you must not use the Service. Sections marked "Coaches" or "Clients" apply only to them.

Coaches use CoachOwl for their business, not as consumers.

2. Who can use CoachOwl

  • 18 or over only. CoachOwl is for people aged 18 or over who can enter a binding contract.
  • Coaches' clients. Coaches may invite, accept and coach through the Service only clients aged 18 or over. By inviting or accepting a client, you confirm that they are 18 or over. If you learn a client is under 18, you must stop coaching them through the Service and tell us without delay. Checking your clients' age is your responsibility: the date of birth clients confirm in the app is a safeguard, not proof of age.
  • Our right. We may end any account of someone under 18 and delete its data (Privacy Policy, section 10), and section 21 applies to a coach who breaks this rule.
  • Legal limits. You must not use CoachOwl if the law bars you, including if you are on a sanctions list that applies to you or to us, are in a country or region under comprehensive sanctions, or export-control laws forbid it. Paid plans can only be bought where Dodo Payments can sell them.
  • Registration. We may refuse or end any registration at our discretion, for example while sign-ups are invite-only.

3. Your account

You must give accurate information and keep it, including your email address, up to date. An account is for one person, and you must not share it. You must keep your sign-in details secure and tell us at once if you think someone else has used your account. You are responsible for everything that happens under your account.

4. What CoachOwl is, and what it isn't

CoachOwl is a software tool for running a coaching business and for being coached. It is not a coaching, fitness, medical, nutrition or health service, a licensed healthcare provider or a medical device. We don't give training, medical, nutrition or health advice. Coaches are independent professionals, not our employees, agents or partners. We don't recommend or supervise coaches, verify their qualifications or endorse their advice.

CoachOwl is not a middleman. CoachOwl is not a party to, agent in or guarantor of any relationship, arrangement or dispute between a coach and a client, including about fees, services or access to data. We have no duty to mediate, investigate or resolve anything between coaches and clients. Coaches and clients must resolve every dispute directly with each other, at their own cost, and, to the extent the law allows, you release us from all claims arising from them.

5. Health and fitness: read this first

  • Exercise and diet carry risk, including serious injury, illness and even death. You take part voluntarily and at your own risk.
  • See a doctor first before starting a program or making a big change, especially if you have a medical condition or a history of eating disorders, are pregnant or have recently given birth, take medication, or are returning from injury.
  • Stop if something feels wrong, and get medical help if you feel pain, chest pain or pressure, severe breathlessness, dizziness, faintness or an irregular heartbeat.
  • Never change medical treatment, including medication, because of anything in CoachOwl without your doctor.
  • Not for emergencies. CoachOwl and messages to your coach are not monitored. In an emergency, call your local emergency number.
  • Library content is general. Exercise descriptions and videos, food data and other library content are general information, not advice for you, and may contain errors.
  • Numbers are estimates. BMI, calories, steps, adherence scores and charts depend on what is entered or synced from a device, aren't medical measurements and can be wrong.
  • Results vary. Testimonials, stats and before-and-after photos that coaches publish aren't a promise of what you will achieve.

6. Coaches: your responsibilities

You are solely responsible for your coaching business and everything you do through CoachOwl, including:

  • your services and advice, and their safety, suitability and lawfulness, including checking that any library exercise, video or food you assign suits the client;
  • holding the qualifications, licences and insurance your work requires (we don't verify them, but may ask for proof), and describing them honestly;
  • staying in your scope: no diagnosing, treating, prescribing or clinical diets unless you are qualified and allowed to, and referring clients to a doctor when appropriate;
  • coaching only clients aged 18 or over (section 2);
  • your relationships with your clients;
  • giving clients your own agreement and privacy notice, and getting every consent their data needs under the law that applies, including for health or fitness data;
  • answering your clients' requests about their coaching data (section 7);
  • your pricing, and any payments and refunds between you and your clients, which CoachOwl never handles (section 9);
  • your taxes;
  • your content, messages and automations, which must be lawful (section 14);
  • not using CoachOwl for medical or patient records that a healthcare law regulates (we don't sign the agreements such laws require);
  • complying with every law that applies to you, including consumer, advertising, tax and data protection law.

You promise that you will meet these responsibilities while you use CoachOwl, in particular that each client has had any notice, and given any consent, the law requires before their data enters CoachOwl. If you don't, section 24 applies.

7. Coaches: your clients' data

This section is our data processing agreement with you. It applies to personal data about your clients and prospective clients that we process in your workspace as part of the Service ("Client Data"): plans, workout, nutrition and habit logs, height, weight, steps, calories, progress photos, check-ins, form answers, Train Live videos, messages, files, scheduled calls and your notes. Account and sign-in details, agreement records, security and error records, analytics, support requests and subscription records are ours, and the Privacy Policy covers them.

Roles. You are the controller of Client Data, and we are your processor. Controller, processor and the other data protection terms have the meaning the applicable data protection law gives them, including equivalent terms in other laws. We process Client Data to store, organise, display and transmit it as part of the Service, for as long as you have an account and for the deletion periods in the Privacy Policy.

Our duties as processor. Where data protection law requires it, and only to that extent, we:

  • process Client Data only on your documented instructions, which are these Terms and your use of the Service's features, and tell you if we think an instruction is unlawful;
  • don't sell it, share it for advertising, or use it for any other purpose unless the law requires us to;
  • bind everyone with access to confidentiality, and limit access to authorised people;
  • protect it with appropriate technical and organisational measures (Privacy Policy, section 7);
  • use only the sub-processors listed in the Privacy Policy, under written contracts with the same data protection obligations as this section, remain responsible for them as the law requires, and give you at least 30 days' notice, by email or in the app, before adding or replacing one that handles Client Data. If you object on reasonable data protection grounds, your only remedy is to stop using the affected part of the Service or close your account;
  • pass on to you any request we receive about Client Data, and give you the assistance the law requires to answer your clients' requests;
  • tell you without undue delay after we become aware of a personal data breach affecting Client Data, aiming to do so within 72 hours (a best-effort target, section 22), and give you the assistance the law requires to notify authorities and clients;
  • give you the information needed to show we meet this section and to support your impact assessments, and allow an audit, which we may meet first with written information or third-party reports, on 30 days' written notice, no more than once in 12 months, under confidentiality and at your cost.

Your duties. As controller, you are solely responsible for Client Data. You must have a lawful basis for the Client Data you collect, tell clients what the law requires, get the consents it needs (section 6), collect only what your coaching needs (no medical histories or diagnoses beyond that), keep it confidential, use it only to coach that client and answer your clients' requests, and you are responsible for any breach you cause and for any data you copy out of CoachOwl, including into other tools.

When a client leaves, your access to their coaching data ends, and what you keep is as the Privacy Policy describes (section 6).

Deletion. Client Data is deleted as the Privacy Policy describes (section 6), including when a client deletes their account and after you close yours (section 21), except where the law requires us to keep it.

Transfers. We and our sub-processors may process Client Data outside your country. Where the law requires safeguards for this, the following apply. For transfers from the European Economic Area, the EU Standard Contractual Clauses (Decision (EU) 2021/914), Module Two, are incorporated by reference: Clause 7 does not apply; Clause 9(a) Option 2 applies with 30 days' notice; the optional wording in Clause 11 does not apply; the Clause 13 authority is the one competent for you; and Clauses 17 and 18 choose Irish law and courts. This section and the Privacy Policy's provider list complete their annexes. The UK International Data Transfer Addendum applies for the UK, and for Switzerland the Clauses apply with the Swiss Federal Data Protection and Information Commissioner as authority.

Precedence. For Client Data this section prevails over the rest of these Terms, and the Clauses prevail over this section. Liability under it is subject to section 23, where the law allows.

8. Clients: you and your coach

  • Your coach is an independent professional who alone decides your program and advice. You are responsible for checking their credentials before you start. They may have their own terms too.
  • Your coach sees what you record for your coaching, and can approve your request to join, pause you or end the relationship.
  • Ending coaching. Use Delete my account in the app (under Profile) at any time (section 21).
  • Claims about coaching for loss, compensation or a refund go to your coach, not to CoachOwl. A dispute with your coach's service is between you and your coach (section 4). To report content or conduct, use section 15.

9. Payments between coaches and clients

CoachOwl is not a payment processor for coaching fees and is not a party to any payment between a coach and a client. CoachOwl never processes, holds, collects or routes money between coaches and clients, and Dodo Payments doesn't either. We aren't responsible for any fee, refund or non-payment between them.

  • Clients don't pay CoachOwl. Payment for coaching is arranged directly with your coach, outside CoachOwl, and questions about it go to your coach. Ending coaching or deleting your account doesn't change any payment arrangement with your coach.
  • Coaches take payment from clients only through their own payment provider and agreement, and handle their own invoices, taxes and refunds to clients. You must not use CoachOwl to sell, invoice, request, collect or route payment for your coaching or any other goods or services. Prices you publish in CoachOwl are information only.

10. Coaches: plans, trial and limits

Current prices and each plan's limits are on our pricing page and in the app.

  • Plans. A Free plan and three paid plans (Pro, Max and Ultra), each with a client limit, a storage limit and a set of features. Free has no time limit, a small client limit and the core tools.
  • Trial. New coaches get a 7-day trial of paid features, within the Free plan's client and storage limits, with no payment details needed. Afterwards you choose a paid plan or stay on Free. We may change or stop the trial at any time, at our discretion.
  • Storage is shared by you and your clients. Uploads stop when the workspace is full.
  • Over a limit (for example after a downgrade), you keep as many clients active as your plan allows and pause the rest until you upgrade. Paused clients' data isn't deleted.
  • Exercise videos from our licensed library come with paid plans and the trial. Only a curated set of exercises has video. Video use has limits, which the app shows. We may change the limits and which exercises have video at any time.
  • Fair use. Plans are for your own coaching business. We may, at our discretion, limit use that goes far beyond normal coaching or that harms the Service.

11. Coaches: billing

  • Merchant of Record. Paid plans are sold by Dodo Payments as our reseller and Merchant of Record. You buy from Dodo Payments, and Dodo Payments' buyer terms apply to the purchase as well as these Terms. Dodo processes your payment, keeps your payment details (we never see your card number), charges any sales tax, VAT or GST, and issues invoices and receipts, which you agree to receive electronically. Your statement may show Dodo Payments, not CoachOwl.
  • What you buy is access to CoachOwl software. A plan never includes coaching, training, nutrition, weight-loss or health services.
  • Price. The price, currency, payment methods and any tax are shown at checkout.
  • Renewal. Plans renew automatically every month until you cancel, and you authorise Dodo Payments to charge your payment method for each renewal.
  • Instant access. A plan starts as soon as payment goes through. If the law gives you a right to withdraw from an online purchase, you ask for the plan to start at once and, where the law allows, lose that right when it does.
  • Cancelling. You may cancel any time before your renewal date from the billing screen (Dodo Payments' buyer terms ask for 48 hours' notice if you cancel through Dodo instead). You keep your plan to the end of the paid period, then move to Free, and can resume until then. A scheduled cancellation must be resumed before you can change plan.
  • Upgrades apply at once: you pay the prorated difference for the current period, and your billing date stays the same. Downgrades apply at your next renewal and can be undone before then.
  • Failed payments. Dodo Payments retries a failed renewal, and the app lets you update your payment method. You keep your plan meanwhile. If payment still hasn't gone through 14 days after your subscription is put on hold, you move to Free; paying restores your plan. Plan changes wait until payment succeeds.
  • Price changes come with at least 30 days' notice and apply from your next renewal after that.
  • Taxes. Dodo Payments charges the taxes that apply where the sale takes place and answers tax questions. Other taxes on your business, and any bank or currency conversion fees, are yours.

12. Coaches: refunds, chargebacks and disputes

Fees are non-refundable, and cancelling stops future charges rather than refunding past ones, except as this section provides. If you ask within 7 days of a charge, we refund it in full, through Dodo Payments, when:

  • it was made after you had cancelled;
  • it duplicates a charge for the same period;
  • it was caused by our error; or
  • it was a renewal you didn't mean to keep, and you haven't used paid-only features since.

Any other refund is at our discretion, and Dodo Payments can only process a refund within 30 days of the payment.

How to ask. Email contact@coachowl.fit from your account's address with the date and amount. Refunds are issued by Dodo Payments under its buyer terms, to the original payment method, usually within 5 to 10 business days depending on your bank. A full refund of a subscription payment ends that subscription and moves you to Free.

Chargebacks. You must contact us or Dodo Payments before disputing a charge with your bank. Dodo Payments handles disputes with the card networks. If a dispute is decided in your favour, accepted or left to expire, your subscription ends and you move to Free at once.

Closing your account doesn't give a refund for the rest of a paid period, unless a case above applies.

13. Contact, complaints and grievances

Contact. Email contact@coachowl.fit, with your account's email if you have one. Coaches can also open a support ticket in the app. We aim to reply within 120 hours, on a best-effort basis (section 22).

Complaints and grievances. Anyone, with or without an account, can complain about how we handle personal data or about content. Email contact@coachowl.fit with the subject "Complaint". This is our grievance route under India's IT Rules 2021 and the DPDP Act. Where the law sets its own time limit, we follow it, including:

  • Intimate images and impersonation: content showing a person's private areas, full or partial nudity or a sexual act, or impersonating them, including an artificially morphed image, is removed or disabled within 24 hours of a complaint by that person or someone on their behalf.

Content reports and copyright: section 15. Privacy requests: Privacy Policy, section 8.

14. Acceptable use

These rules apply to everyone, wherever content appears: public pages, profiles, messages, community posts, programs, forms, files, photos, videos and voice notes. Coaches must make sure people they invite follow them.

Content you must not share

Nothing that infringes copyright, trademarks, patents or others' rights; is defamatory, obscene, pornographic or paedophilic, or invades privacy, including bodily privacy; harasses, bullies or threatens; is hate speech against people for their race, ethnicity, national origin, caste, religion, sex, gender identity, sexual orientation, disability, age or serious illness; is harmful to children; incites or glorifies violence or terrorism; shares intimate images without consent, including faked ones; shares someone's personal data without permission; impersonates anyone or deceives people, including by knowingly spreading false or misleading information; is spam, a scam, phishing or a pyramid scheme, or relates to money laundering or gambling; threatens the unity, integrity, defence, security or sovereignty of any country, relations between countries or public order, incites an offence or obstructs an investigation; contains malware; or breaks any law.

Nudity and sexual content

Prohibited everywhere on CoachOwl, real, drawn, altered or AI-generated: visible genitals or anus, fully exposed buttocks or female nipples (including through sheer material), sexual or simulated acts, sexually suggestive poses, fetish content, sexual services and sexual solicitation.

Progress photos and form-check videos are allowed in training clothing (sportswear, swimwear, or underwear that fully covers those areas), shared only for coaching and only with the person's own coach, with no sexual pose, framing or caption. A coach may show one elsewhere, such as on a public page, only with the client's documented consent.

Keep it professional

A coach must never ask a client for nude, intimate or sexual images, send sexual content or comments, make sexual or romantic advances, or use coaching to pursue a relationship. A client must not do this to a coach either. If you receive such content, you must not share it, and you must report it.

Children

You must not invite or coach anyone under 18 (section 2). We have zero tolerance for content that sexualises a child, real or not, and for grooming. We may remove it and close the accounts involved without notice, and we report child sexual abuse material to the authorities and preserve evidence as the law requires.

Health and safety

You must not promote self-harm, suicide, eating disorders or dangerous weight-loss practices (starvation, purging, misusing laxatives, diuretics or diet pills); supporting recovery is allowed. You must not diagnose, treat or prescribe, or claim that anything cures or prevents disease, unless you are qualified and allowed to, and you must not make health or results claims you can't back up, miracle claims or promises of results.

No selling, and restricted offers

CoachOwl is not a shop, marketplace or payment service: nobody may use it to sell, invoice or take payment for anything (section 9). Nor may you use it, including your public page, programs, messages and links, to offer or promote: adult or sexual content or services; dating or companion services; illegal drugs, alcohol, tobacco or vapes; prescription medicines, steroids, performance-enhancing drugs or unapproved supplements; diagnostic tests or biohacking kits; weapons; gambling; crypto-assets, NFTs or unlicensed financial or investment products; donations or fundraising; pirated content; spyware; or anything else whose sale is illegal or restricted where you or your audience are.

Public pages, testimonials and client information

You must keep your page accurate. Testimonials must be real clients' own experience, shown with their documented permission and any incentive disclosed, and untypical results must not look typical. Show a client's name, information or photos only with their documented consent, which you must keep and show us on request, and remove them if it's withdrawn. Photos must be yours or licensed. Booking links must go to services you control, and any payment there is clearly yours, never CoachOwl's.

Other users' data

You may use other users' data only for coaching through CoachOwl. You must not harvest or export it, use anything you learn through CoachOwl to contact, advertise to or solicit other users (including other coaches' clients) without their consent, or use deception to draw clients away from CoachOwl or another coach.

Using the Service properly

You must not access accounts or systems you aren't authorised to use; probe or test our security without written permission; scrape, crawl or bulk-download content, including public pages and our exercise, food and video libraries; copy, resell, reverse-engineer or decompile the Service, or use it to build a competing product, except where the law allows; get around plan limits, video limits, the trial or security, for example with several accounts; create accounts automatically or under a false identity; impersonate anyone, a brand or CoachOwl, or claim handles to sell or block them; overload or interfere with the Service or upload malware; or send spam.

Security research. Report vulnerabilities to contact@coachowl.fit, subject "Security". You must not access others' data, attack or scan live systems, or disclose a vulnerability publicly without our written consent.

15. Reporting content, copyright and takedown

Reporting. Anyone can report content (a page, handle, photo, video or message) to contact@coachowl.fit with the subject "Report": say where it is, what's wrong and how it relates to you. Coaches can also use a support ticket and remove posts from their own community.

Copyright. Email contact@coachowl.fit with the subject "Copyright" and give your name and contact details, the work infringed, where the content is, a good-faith statement that the use isn't authorised, a statement that your notice is accurate and that you own the right or may act for its owner, and your signature (your typed full name is enough). We remove infringing content as the law requires, and may send your notice to the person who posted it and close repeat infringers' accounts. You must not send a notice you know is false; you may be liable for it.

Counter-notice. If you believe your content was removed by mistake, email us with the subject "Counter-notice", saying what was removed, where it was and why you may use it, with your contact details and signature. We may restore it at our discretion, unless the complainant tells us they have started legal action.

Next steps. Reply times are in section 13, and time limits the law sets also apply. We have no duty to monitor or screen content, but may review and remove anything at our discretion. Where the law requires, we tell the account holder what we removed and why, and how they can contest it. We act on legal orders as the law requires.

16. Enforcement

If someone breaks these Terms, we may, at our discretion and without giving reasons unless the law requires them, remove content, unpublish a page, reclaim a handle, restrict features and report illegal activity; section 21 covers suspending or ending the account. For serious breaches, such as sexual content, coach misconduct or risk to a child, we may act at once without notice, preserve records and disclose them to authorities when the law requires.

17. Your content

You own what you create, upload or send: coaches their programs, clients their logs, photos and messages. You are responsible for it, and confirm you have all the rights it needs; we don't endorse what users post. You give us, and the providers we use to run the Service, a worldwide, non-exclusive, royalty-free licence to host, store, copy, display, transmit and process it, only to provide the Service to you and the people you share it with, and to show public pages (section 18). It ends when the content is deleted, apart from copies the law or the Privacy Policy requires. We may use feedback you send without restriction or payment.

18. Coaches: public pages

Your public page, published from My Page, appears at coachowl.fit/trainers/ followed by your handle.

  • It's public. What anyone can see, including published packages and prices and photos in public storage, is in the Privacy Policy, section 5. Search engines and archives may keep copies after you unpublish.
  • You're responsible for publishing it and for its content, which must follow section 14.
  • Handles are claimed once and can't be changed: 3 to 30 characters, lowercase a to z, numbers and single hyphens. Your handle must identify you or your business. We may refuse or reclaim any handle at our discretion, including one that breaks these Terms.
  • Our rights. While published, you let us host, display, cache and share the page and send it to search engines. We may unpublish it or remove any of its content at our discretion, including content that breaks these Terms or the law.

What a public page must never contain. Your page, including your bio, photos, sections, packages and testimonials, must never contain:

  • nudity, or sexual or sexually suggestive content;
  • hate speech, racism or discrimination;
  • harassment, threats or bullying;
  • violence, or anything that promotes self-harm or eating disorders;
  • illegal content, or illegal, restricted or unsafe products, such as steroids, unprescribed drugs or dangerous supplements;
  • misleading or false claims, including medical or health claims, promises of results, before-and-after claims you can't back up, and fake testimonials or credentials;
  • impersonation of anyone;
  • anyone else's personal data or images without their consent;
  • content involving anyone under 18;
  • spam, scams or links to them; or
  • content that infringes anyone's rights.

Section 14 is the full rule. We have zero tolerance: we may remove any page, content or handle, suspend or end the account, and report illegal content to the authorities, at our discretion and without notice (sections 16 and 21).

19. Our property and other services

Our property. The Service, its software and design, the CoachOwl name and logo, and our exercise, food and habit catalogs belong to us or our licensors. You get a limited, personal, non-exclusive, non-transferable, revocable right to use the Service under these Terms, and no right to our name or logo. Exercise videos are licensed to us by Your Move B.V. (ymove): you may watch them only inside CoachOwl, and you must not download, record, copy, re-host, scrape or share them.

Beta features may contain errors and may change or end at any time.

Other services and integrations we don't control (such as Google sign-in, YouTube, video-call and booking links, ymove, Cloudflare, your device's speech recognition and health app, and Dodo Payments) have their own terms. They may change, limit or stop working with CoachOwl at any time, and we may remove an integration.

20. Availability and security

The Service depends on our systems and on providers we rely on, such as hosting, email, push, payments and the exercise video library. Technical failures, maintenance, outages, data loss, security incidents and other events beyond our control can delay or interrupt the Service at any time, including replies, deletions and the delivery of messages, broadcasts, notifications, reminders and emails. We have no duty to give notice of downtime. Everything we do to provide, maintain, restore or deliver the Service is on a best-effort basis only. To the fullest extent permitted by law, CoachOwl is not liable for any loss or damage of any kind, direct or indirect, suffered by any coach, client or other person as a result of any of these events (section 23).

Security. We use appropriate technical and organisational measures, but no system is completely secure. Incidents can come from attacks on us or our providers, from your device, network or sign-in details (section 3), or from other users. Where the law requires, we notify affected users and the authorities of an incident, and coaches as section 7 sets out. To the fullest extent permitted by law, CoachOwl is not liable for any loss or damage of any kind, direct or indirect, suffered by any coach, client or other person as a result of a security incident, including unauthorised access to, or loss, alteration or disclosure of, data (section 23).

Data loss and your copies. Data may be lost, corrupted or become unavailable at any time and for any reason, including a technical failure, a provider's failure, a security incident or deletion in error. Any recovery is on a best-effort basis only, and we don't guarantee that any data can be recovered. To the fullest extent permitted by law, CoachOwl is not liable for any loss or damage of any kind, suffered by any coach, client or other person, arising from the loss, corruption or unavailability of any data (section 23). You must keep your own copies of anything important, and coaches are responsible for their own records and backups, including records the law makes them keep.

Sections 22 and 23 apply to everything in this section.

21. Closing, suspending and ending accounts, and stopping the Service

  • Clients can delete their account at any time with Delete my account. It can't be undone, so you must save anything you want to keep first.
  • Coaches must first remove every client and cancel their paid plan, then close the account in the app. Your page is unpublished and your account is deleted after 30 days, unless you sign in to reactivate (plan and page aren't restored automatically). Before then, you may request a copy of your data where the law gives you that right; after that, we have no obligation to keep it.

What happens to data when an account is deleted or closed is in the Privacy Policy (section 6).

By us. We may, at our discretion, suspend, restrict or end any account, remove content, and change or suspend all or part of the Service, at any time and without giving reasons unless the law requires them, for reasons including:

  • a breach of these Terms or the law (section 16);
  • non-payment or a payment reversal;
  • fraud, abuse, or a security or legal risk;
  • protecting users or others;
  • a legal requirement, or a request from an authority, a court or a payment provider;
  • a provider we rely on, such as hosting, payments or the exercise video library, ending or changing its service;
  • technical or operational reasons;
  • an account being inactive for an extended period; or
  • our decision to discontinue the Service or a feature.

Where the law requires, we give notice first, including before we remove something significant from a paid plan, and give coaches a chance to get a copy of their data before we end a paid account or the whole Service. Refunds when a paid plan ends, for any reason, are limited to those in section 12 and Dodo Payments' buyer terms.

Discontinuing the Service. We reserve the right to discontinue the Service, in whole or in part, permanently and for any reason, at our sole discretion, by giving prior notice by email or in the app. On the date the notice states, your right to use the discontinued Service ends, and what happens to data is set out in the Privacy Policy (section 6). To the fullest extent permitted by law, we have no liability to you or anyone else for discontinuing the Service (section 23), and no refund is due beyond section 12 and Dodo Payments' buyer terms.

What continues. Sections 4, 5, 7 (while we hold Client Data), 9, 12, 17 and 19 to 27 survive the end of an account or of the Service, as does anything else that by its nature should.

22. Disclaimers

To the fullest extent permitted by law, the Service is provided "as is" and "as available", on a best-effort basis and without warranties of any kind, including of availability, accuracy, security, merchantability, fitness for a particular purpose, non-infringement, or error-free or uninterrupted operation. We don't promise any coaching, fitness, health or business result.

Times are best-effort targets. Every service time we give, in these Terms, the Privacy Policy or the app, is a best-effort target, not a service level, including reply, ticket, restoration, delivery, deletion and incident-notice times. We may not meet it and, to the fullest extent permitted by law, missing it is not a breach of these Terms and gives no right to compensation or a refund. This doesn't apply to notice periods that protect you (the 30 days' notice of price changes in section 11 and of new sub-processors in section 7, and the 30-day window to reactivate a closed account in section 21), or to time limits the law sets for us.

23. No liability

To the fullest extent permitted by law, CoachOwl, our affiliates and licensors, and our and their staff are not liable to you or anyone else for any loss or damage of any kind, direct or indirect, however it arises, whether in contract, tort (including negligence) or otherwise, arising from these Terms or the Service, apart from a refund under section 12. This includes:

  • indirect, incidental, special, consequential or punitive losses;
  • lost profits, revenue, business, clients or goodwill, or lost or corrupted data;
  • outages, delays, technical failures or security incidents (section 20), or any loss they cause;
  • services and integrations we don't control (section 19);
  • content that users post;
  • coaches' advice or services, a coach's breach of these Terms, including the age rule in section 2, or injury from a program someone follows;
  • any loss to a coach's business or to a coach's clients;
  • unauthorised access or fraud by others; or
  • suspending, restricting or ending an account, or changing, suspending or discontinuing all or part of the Service (section 21).

Nothing in these Terms excludes or limits any liability or right that the law does not allow to be excluded or limited, such as liability for fraud, for wilful misconduct or gross negligence where the law requires, or for death or personal injury caused by negligence, and statutory consumer and data protection rights that can't be waived.

This section, and sections 20 and 22, including that the times we give are targets we may not meet, are part of the basis on which we offer the Service. If you don't accept them, you must not use the Service.

24. Coaches: indemnity

You must, at your own cost, defend CoachOwl, our affiliates and our staff against, and indemnify us for, any claim, complaint, investigation or proceeding, and all losses, damages, fines, penalties, settlements, costs and legal fees, arising from:

  • your coaching services and advice, and the programs, nutrition and habits you give;
  • any injury, illness or other harm to a client, including a claim that the Service as you used it for a client caused it;
  • your clients and every dealing with them, including payments, refunds and disputes;
  • your content and public page;
  • your duties as controller of Client Data, including notices, consents, client requests and any breach you cause;
  • coaching anyone under 18 (section 2);
  • your licences, qualifications, insurance and taxes; or
  • any breach of these Terms or the law by you.

You must take over, conduct and pay for the defence. We have no duty to take part in any defence, but may join it with our own counsel at your cost. You must not settle a claim in a way that binds us or admits fault for us without our written consent. This doesn't cover a claim to the extent a court finally decides it was caused by CoachOwl's fraud or wilful misconduct.

25. Changes to these Terms

We may change these Terms or the Privacy Policy at any time, at our discretion, by posting the new version on our website with a new "Last updated" date. A change takes effect when we post it, except that where it materially reduces your rights and the law requires notice, we give reasonable notice in the app or by email first. Price changes follow section 11. By continuing to use the Service after a change takes effect, you accept it. If you don't agree, you must stop using the Service and close your account.

26. Law and disputes

These Terms, and any dispute about them or the Service, are governed by the laws of India, and the courts of India have exclusive jurisdiction, though either of us may ask any competent court for urgent relief, such as an injunction. If you are a consumer, you keep any right your local law gives you to bring a claim where you live, and your country's mandatory consumer protections still apply. Before starting a claim, you must contact us and allow 30 days for an informal resolution. To the extent the law allows, a claim must be brought within one year after it arises, and only on your own behalf, not as a claimant or member in a class, collective or representative action.

27. General

  • Entire agreement. These Terms and the Privacy Policy are the whole agreement about the Service and replace earlier versions. Dodo Payments' buyer terms also apply to purchases from Dodo.
  • Electronic dealings. You agree to accept these Terms, and receive notices and records, electronically; they meet any legal requirement for writing.
  • Severability. If any part is unenforceable, the rest applies.
  • No waiver. Not enforcing a right straight away doesn't give it up.
  • Independence. Nothing here makes you and us partners, joint venturers, employer and employee, franchisor and franchisee, or agents of each other, and neither of us can bind the other.
  • Assignment. You must not transfer these Terms without our written consent. We may transfer them at any time, including in a merger, acquisition, sale or reorganisation.
  • Force majeure. Neither of us is responsible for a delay or failure caused by events outside our reasonable control.
  • Notices. We send notices to your account's email or in the app. Send yours to contact@coachowl.fit.
  • No third-party rights. No one else can enforce these Terms, except the people sections 23 and 24 protect, or where the law says otherwise.
  • Language. If a translation differs, the English version applies, unless your local law says otherwise.